What is Business Continuity Management (BCM)?
By Saul Midler
The business community is increasingly faced with disruptive events. Some events are widespread and public such as hailstorms, gas leaks, salmonella poisoning or destruction of offices by fire. Other events are contained within the organisation and shielded from the public. These include technology failure, work place accident, loss of skilled staff or problems with third party suppliers. In summary, operational disruption is part of everyday life.
The loss of common resources can have a disastrous impact on business operations. Such an event can significantly affect staff, customers, trading partners and stakeholders. Media scrutiny can damage or destroy, sometimes permanently, a company's reputation, whilst Government inquiry can lead to fines, loss of license or imprisonment. In extreme cases a once off unforeseen event can result in the closure of the company.
Company directors have a fiduciary responsibility to implement appropriate practices and procedures to ensure that essential business operations are maintained at all times.
BCM is a structured approach to achieving operational resilience and ensures that an organisation:
- Can continue to provide its customers with required services or products, within an agreed time frame
- Has an appropriate level of competency to manage the organisation from disruption to 'business as usual'
- Embeds appropriate practices into the cultural fabric of the organisation to ensure that Business Continuity capabilities always reflect the needs, technology and structure of the business.
BCM is a long-term, pro-active and responsible approach to ensuring that the business is operationally resilient to disaster. Without it the consequences can be disastrous.
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